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Point North frequently asked questions
What do I do if there's any other problem
with my order?
If you have any problems with an order from us contact using the
or phone 01407 760195 and we will sort out any problems. Goods will be accepted
for return as long as they are in original and saleable condition. Credit will
be issued in full for all items except cut fabrics which will be subject to a 5%
restocking charge.
What do I do if an item is faulty when it's
delivered?
Return it to us. Please advise this by email or phone 01407
760195 so we can expect it. We will either credit you or replace the goods,
whichever you prefer. If you're returning something because it was faulty when
it was delivered, we will refund your postage costs for returning it to us.
Who pays the postage on returned items?
If you're returning something because it's not suitable, you'll need to pay the
postage costs to return it to us.
What happens if you only have part of my
order in stock?
We will dispatch the items we do have in stock as soon as possible, unless this
affects your delivery pricing. Any long
delays will be notified by email to allow you to choose a different option or
wait for new stock.
How long do Special Offers last?
Our Special Offers last until we run out of stock or to the date stated in our
current newsletter. Please note the delivery on clearance fabrics are charged at
cost and not as in the delivery schedule for normal priced items.
Is my credit/switch card number secure?
We use the latest encryption technology (SSL) to enable secure transfer
of your personal data over the Internet.
Any details you enter are sent securely over the Internet. We use 2 types of
encryption, SSL and a digital ID to make sure everything is secure.
What if I have a complaint about Point
North?
If you have any complaint, criticism or concern about any service provided by
Point North, just contact us at the address below or use the contact form for email.
We will acknowledge your concern and act accordingly.
Please address any correspondence to our office address, which is:
Point North
Porthdafarch Road
Holyhead
Anglesey
LL65 2LP
Tel: 01407 760195
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