Delivery Information
IF YOU ARE AN INTERNATIONAL CUSTOMER PLEASE SEE THE INFORMATION BELOW
We endeavour to despatch orders within 1 to 2 working days of receipt of your order. There may be additional processing delays over the Easter, Christmas & New Year periods, so please check with us if in doubt. We offer a range of delivery options depending on the size and weight of your parcel. Our primary options are Royal Mail Tracked 24, Royal Mail Special Delivery and DHL Couriers. All deliveries are subject to stock availability.
Any charges, costs and expenses incurred after despatch are the responsibility of the purchaser.
All shipping costs are plus VAT at the prevailing rate (excluding non UK customers).
If your order hasn't arrived within 2-3 working days of the anticipated delivery date please let us know, we can then try to resolve any issues.
Courier: A signature will be required on delivery, so there needs to be an adult available at the delivery address. If no-one is at the address, the courier may attempt to deliver to a neighbour. Further delivery information may be stated in the comments box at checkout however we are unable to guarantee any specific actions in relation to this.
Special Delivery (Royal Mail and Courier). Where Special Delivery is selected, orders placed before 1.30pm will be despatched on the same working day subject to stock. If we are unable to despatch your order we will contact you using the contact details provided.
Shipping costs:
UK Mainland plus VAT: excludes UK Highland and Island Postcodes (see list below)
Service |
Target Delivery (after despatch) |
Guaranteed |
0 - 0.75kg |
0.5kg -1.5kg |
1.5kg – 3kg |
3kg – 10kg |
10kg – 20kg |
Royal Mail Tracked 24 |
1 working day |
No |
£3.75 |
£5.00 |
£6.00 |
N/A |
N/A |
Royal Mail Special Delivery |
Next working day (before 1pm) order before 1.30pm. |
Yes |
£10.00 |
£12.50 |
N/A |
N/A |
N/A |
Courier |
Next working day |
Yes |
N/A |
N/A |
£13.50 |
£12.50 |
£20.00 |
All shipping plus VAT where applicable
Shipping costs:
UK Highlands, Islands and Northern Ireland
Service |
Delivery (after despatch) |
Guaranteed |
0 - 0.75kg |
0.5kg -1.5kg |
1.5kg – 3kg |
3kg – 10kg |
10kg – 20kg |
Royal Mail Standard 48 |
2 working days |
No |
£2.50 |
£3.30 |
£4.15 |
N/A |
N/A |
Royal Mail Tracked 24 |
1 working day |
No |
£3.75 |
£5.00 |
£6.00 |
N/A |
N/A |
Courier |
Next working day |
No |
N/A |
N/A |
£19.00 |
£25.00 |
£30.00 |
All shipping plus VAT where applicable
Shipping costs:
Channel Islands, EU Countries and Rest of World* see note 1 below.
INTERNATIONAL ORDERS – IMPORTANT INFORMATION
If you aren’t offered a Shipping option at checkout please email info@profabrics.co.uk with a screenshot/image of your basket, or a list of the items required. We will then provide a quote including Shipping.
This action is a result of the current problems with Shipping larger or heavier items from the UK. We hope this will be resolved shortly and apologise for any inconvenience caused.
VAT will not be applied to any International orders. Local taxes and customs charges may be payable before your order is delivered. Point North Profabrics are not responsible for the payment of any charges. We are unable to advise on what the charges will be as they are different for each Country.
Weight |
Europe & C. Islands |
Rest of World |
Samples |
£2.95 |
£3.95 |
0 – 0.5kg |
£8.50 |
£9.75 |
0.5 – 1kg |
£10.55 |
£12.95 |
1 – 1.5kg |
£12.95 |
£16.50 |
1.5 - 2kg |
£15.00 |
£21.75 |
2 - 4kg |
CONTACT US |
CONTACT US |
4 – 6kg |
CONTACT US |
CONTACT US |
6 – 8kg |
CONTACT US |
CONTACT US |
8 – 10kg |
CONTACT US |
CONTACT US |
10 – 12.5kg |
CONTACT US |
CONTACT US |
12.5 – 15kg |
CONTACT US |
CONTACT US |
15 – 17.5kg |
CONTACT US |
CONTACT US |
17.5 – 20kg |
CONTACT US |
CONTACT US |
U/R - Upon request - Please email for details.
* note 1 - We reserve the right to cancel orders and provide a full refund where a delivery service is not possible or financially viable.
Channel Island customers
If you are a resident of, and your order is for delivery to the Channel Islands please select your Island in the Country menu at checkout rather than UK. This will automatically deduct VAT and ensure that the correct shipping charge is applied.
Collecting an order from us
Order collection is available. In the discount code box at checkout enter 'COLLECTFROMPROFABRICS'. Once your order has been prepared for collection we will email you to arrange collection. Collections are by appointment only, Mon-Fri, between 09:00 and 16:30. Orders will be collected from Unit 6, New Russia Hall, Chester Road, Gatesheath. CH3 9AH.
Back Orders
If an item is not in stock, we will back order it for you, unless the item has limited availability, and therefore cannot be back-ordered. You will always be contacted (if the delay is likely to exceed 5 working days), with the option to remove this item form your order or cancel your order if you would rather not wait. If you wish to remove the item or cancel your order, a refund will be made or the full value of the order if the whole order is being cancelled.
Missing Delivery
If your order hasn't arrived please contact our customer services team via the Contact Us page. Missing parcels should be reported within 28 days of placing the order, beyond 28 days we cannot guarantee being able to provide a resolution.
Royal Mail 24 & 48 Deliveries. Please note that these are not guaranteed services and may take longer to arrive. If you have not received the delivery within 3 days of the expected delivery date, (after notification of shipment) you will need to check that it has not been left at the local sorting office before contacting Point North Profabrics Customer Services. It may be necessary to wait up to 10 working days before it can be assumed that the delivery is missing. If it is important that delivery is received within our normal delivery terms, we would recommend using the Special Delivery or Courier service.