Terms & Conditions
Our details:Point North (International) Ltd
Unit 6, New Russia HallChester RoadTattenhallCheshireCH3 9AH
Registered In England and Wales. Reg No 7857053
VAT reg. no. GB 126 1338 39
Point North aim to offer the highest level of quality, value and service. If you have any comments or suggestions please email us using our contact page.
Please note that these Terms & Conditions apply to all orders placed on this website. Orders placed via telephone are deemed as web orders. Please ensure that you understand the Terms & Conditions prior to purchasing.
This website is for sales direct to consumers. Businesses can also make purchases, but the there are no further discounts available unless agreed in advance with our Customer Services Team.
Making A Purchase
If you are an existing customer log in, if you don't already have a log in you will be have the opportunity to set this up when you make a purchase. Browse our online store adding any items that you wish to buy into the shopping basket.
Please read the product description pages for further information on products. These provide a general guide only. Please also note that even though we have made every effort to accurately display colours on the website, the colours on this web site will be affected by the settings of the PC monitor on which they are viewed.
Stocks may be limited and not repeatable, please ensure that you order enough to complete your project.
Items are sold per linear metre (or part of) or as listed. Minimum quantities for ordering are 1 metre for cut length fabric and tapes otherwise there is no minimum order unless specified in the product description page.
Some products may have specific requirements for shipping eg. must be rolled. We try to cover these requirements in the product description but may need to contact you before processing the order to advise of any specific requirements
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
Select your delivery option, for details of the options available please see our delivery page.
Fabrics being posted via Royal Mail will generally be folded for shipping to meet the Royal Mail size criteria. If you would like your fabric rolled please select a Courier delivery at shipping options and state 'rolled' in the comments box at checkout.
We are unable to guarantee stock levels until the of order picking. If we are unable to complete we will contact you at the earliest opportunity to discuss alternatives.
Credit Card Security
We use PAYPAL and SHOPIFY PAYMENTS as our card payment service providers who use Secure Sockets Layer (SSL) technology for your security. You will see a Locked Padlock in your Internet Browser. We accept all cards displayed on our home page. The payment information is encrypted using 128 bit encryption.
For orders made from the UK and other EU Countries, they are subject to the Standard Rate of VAT, currently 20%, with the exception of any Zero Rated items which will be subject to 0% VAT.
VAT registered organisations from outside of the UK but within the EU should email us before placing an order, providing; Invoice name, address and VAT number. We will then email you to confirm that your account is ready to use and will not attract VAT. We reserve the right to seek additional information if necessary before deducting VAT.
Customers from outside of the EU will have VAT deducted from their order at checkout.
Fire & Safety
Fabrics may only be used for upholstery if they have been treated in accordance with the Furniture & Furnishings (Fire) (Safety) Regulations 1988. Fabrics displayed on this site have not been treated unless otherwise stated. For further information please visit http://www.berr.gov.uk/files/file24685.pdf
Our liability for goods supplied is limited to the cost of their replacement. Information and advice on the use of our materials is given in good faith and is based on our wide experience but is given without liability.
Samples are sent by Royal Mail, and the small sample charge includes processing and shipping costs.
Before contacting us, please check our Help & Contact Pages, which answer most of the most common queries.
You can e-mail the Customer Service team at firstname.lastname@example.org. Alternatively, you can call on 01829 771441. Our phone line is open from 9:30am to 4:30pm Monday to Friday excluding Bank Holidays.
There may be different opening hours over the Christmas & New Year period, so please check the website for specific information.