All goods which have been cut or used by the purchaser will have been accepted by the purchaser and therefore cannot be returned or exchanged. Similarly any claim in respect of faults in the goods supplied, where the claim has not been made within 14 days of receipt, will be dealt with on the basis that the goods have been accepted by the purchaser, and therefore cannot be rejected. No items will be accepted for return after 14 days. You must contact Point North Customer Services (providing your Order Number, and the nature of the fault/damage) for instructions on returning the faulty items. A full refund will be made for the return of faulty items, if a claim has been made in accordance with our Terms & Conditions.

Personal Customers only: Should you be dissatisfied with your purchase for any reason, you may return it within 14 days of receipt, for a refund or exchange. You must return the goods in unused and undamaged condition together with the original packaging and paperwork to: Returns Department, Point North (International) Ltd, Unit 6, New Russia Hall, Chester Road, Tattenhall, Cheshire. CH3 9AH.

For the avoidance of doubt return shipping costs are the responsibility of the customer unless the goods are deemed faulty.

Any payment already made will be refunded on receipt of the goods (less any return Shipping Costs, if applicable. This will be no more than that already charged for shipping the order).

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at